{"generalEnabled":true,"recommendEnabled":true,"general":[{"active":true,"icon":"welcome","media":[{"content":"<p>We warmly welcome you to our accomodation. Feel free to contact the concierge desk or call the reception by dialling 0</p>","type":"text"},{"content":"https://firebasestorage.googleapis.com/v0/b/freeguides-prod.appspot.com/o/accounts%2FtRhIgldMSXRUmIvs7ptayPlhb8D3%2Fcompendium%2FMercure%20Queenstown%20Resort%20Hotel.mp4?alt=media&token=b16cdff4-4ca0-47df-bc1a-daaaea669079","type":"video"}],"title":"Welcome","type":"general","iconDetails":{"name":"welcome","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef9778dee05fff491803b_661dfddd3cf35f6721860ab1_welcome.svg","alt":null}},{"active":true,"icon":"trees","media":[{"content":"https://firebasestorage.googleapis.com/v0/b/freeguides-prod.appspot.com/o/accounts%2FtRhIgldMSXRUmIvs7ptayPlhb8D3%2Fcompendium%2F22a92ac5945b4a3db05e52366b605fee_sharepromise.png?alt=media&token=76b82f98-c5f4-45fd-aa01-f6d7ca0c0ef0","type":"img"},{"content":"https://firebasestorage.googleapis.com/v0/b/freeguides-prod.appspot.com/o/accounts%2FtRhIgldMSXRUmIvs7ptayPlhb8D3%2Fcompendium%2Fvideoplayback%20(2).mp4?alt=media&token=7ff61dda-bf7e-4596-9ab4-dc6c9e7c149f","type":"video"},{"content":"<p>Tiaki – Care for New Zealand was created through a collective desire to share a connection to the natural world, inspiring and helping visitors to travel safely and conscientiously.</p>","type":"text"},{"content":"<p>In Aotearoa New Zealand, people have a strong connection to the place around them. Tangata whenua (people of this land) see nature as something intrinsically intertwined with their own lives. For Māori, every mountain, every river, every tree has a story. These stories form part of their own identities and help to shape their place in the world.</p>","type":"text"},{"content":"<p>Tiaki invites us all to look at the world through this indigenous lens. To form a deeper connection with place, and to reflect this in our attitudes and behaviours.</p>","type":"text"},{"content":"<p>To commit to travelling in this way is to take the Tiaki Promise.</p>","type":"text"},{"content":"https://www.tiakinewzealand.com/en_NZ/","extraData":"something","foo":"bar","title":"Learn More","type":"link"}],"title":"Tiaki – Care for NZ","type":"general","iconDetails":{"name":"trees","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef976bacfc6b21ecff300_661dfdd17163c99bb4b226ea_trees.svg","alt":null}},{"active":true,"icon":"excercise","media":[{"content":"<h3 id='shotoverjetqueenstown'>Shotover Jet Queenstown</h3>","type":"text"},{"content":"https://firebasestorage.googleapis.com/v0/b/freeguides-prod.appspot.com/o/accounts%2FtRhIgldMSXRUmIvs7ptayPlhb8D3%2Fcompendium%2FShotover%20Jet%20Queenstown.png?alt=media&token=8dbaf05c-2f8e-405a-b7c8-fb9034f5e290","type":"img"},{"content":"https://www.experienceoz.com.au/en/queenstown/shotover-jet","extraData":"something","foo":"bar","title":"Book Now","type":"link"},{"content":"<h3 id='milfordsoundflycruisepackagefromqueenstown'>Milford Sound Fly + Cruise Package from Queenstown</h3>","type":"text"},{"content":"https://firebasestorage.googleapis.com/v0/b/freeguides-prod.appspot.com/o/accounts%2FtRhIgldMSXRUmIvs7ptayPlhb8D3%2Fcompendium%2FMilford%20Sound%20Fly%20%2B%20Cruise%20Package%20from%20Queenstown.png?alt=media&token=75f27ff5-a91b-4195-ad02-a0a7abf05bae","type":"img"},{"content":"https://www.experienceoz.com.au/en/queenstown/milford-sound-fly-cruise-package-from-queenstown","extraData":"something","foo":"bar","title":"Book Now","type":"link"},{"content":"<h3 id='tssearnslawcruiseandwalterpeakgourmetbbqdining'>TSS Earnslaw Cruise and Walter Peak Gourmet BBQ Dining</h3>","type":"text"},{"content":"https://firebasestorage.googleapis.com/v0/b/freeguides-prod.appspot.com/o/accounts%2FtRhIgldMSXRUmIvs7ptayPlhb8D3%2Fcompendium%2FTSS%20Earnslaw%20Cruise%20and%20Walter%20Peak%20Gourmet%20BBQ%20Dining.png?alt=media&token=61c4dab9-9898-4c60-ad87-160c0027b249","type":"img"},{"content":"https://www.experienceoz.com.au/en/queenstown/farm-and-barbecue-lunch-excursions","extraData":"something","foo":"bar","title":"Book Now","type":"link"},{"content":"<h3 id='ziptrekkeatour'>Ziptrek Kea Tour</h3>","type":"text"},{"content":"https://firebasestorage.googleapis.com/v0/b/freeguides-prod.appspot.com/o/accounts%2FtRhIgldMSXRUmIvs7ptayPlhb8D3%2Fcompendium%2FZiptrek%20Kea%20Tour.png?alt=media&token=23ce9a6b-543e-4c2b-9b8b-67eea058add2","type":"img"},{"content":"https://www.experienceoz.com.au/en/queenstown/ziptrek-kea-tour","extraData":"something","foo":"bar","title":"Book Now","type":"link"}],"title":"Bookable Experiences ","type":"general","iconDetails":{"name":"excercise","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef9729a7ec93a10647457_661dfdbe8052d0dc12f02d68_excercise.svg","alt":null}},{"active":true,"icon":"cutlery","media":[{"content":"<p><strong>RISES RESTAURANT</strong></p>","type":"text"},{"content":"<p>Rises Restaurant is located on level 1 opposite Reception. Get your day off to a fantastic start with the choice of a Hot Alpine or Continental Breakfast. Children 15 years old and under eat for free when having breakfast with a paying adult.</p>","type":"text"},{"content":"https://firebasestorage.googleapis.com/v0/b/freeguides-prod.appspot.com/o/accounts%2FtRhIgldMSXRUmIvs7ptayPlhb8D3%2Fcompendium%2F1994_rsr001_00_p_2048x1536.jpg?alt=media&token=9284a4aa-965c-4026-8b8b-738f1cf2525a","type":"img"},{"content":"<p><strong>SOUTH EATERY</strong></p>","type":"text"},{"content":"<p>South Eatery is a vibrant restaurant that features floor to ceiling windows that make the most of the incredible views of Lake Wakatipu and the Remarkable’s mountain range. A stylish and scenic setting to complement the contemporary, authentically NZ a la carte dining and premium New Zealand wines. Open from 6.00pm – 9.30pm.</p>","type":"text"},{"content":"https://firebasestorage.googleapis.com/v0/b/freeguides-prod.appspot.com/o/accounts%2FtRhIgldMSXRUmIvs7ptayPlhb8D3%2Fcompendium%2F1994_rsr002_00_p_2048x1536.jpg?alt=media&token=feff85b6-dde9-4d63-a9e7-984b95f62e63","type":"img"},{"content":"<p><strong>LOUNGE BAR</strong></p>","type":"text"},{"content":"<p>The Lounge Bar is warm, inviting and a perfect place to meet friends and relax. Coffee, light meals, snacks and beverages are available 10.00am – late.</p>","type":"text"},{"content":"<p><strong>ROOM SERVICE</strong></p>","type":"text"},{"content":"<p>24 Hrs Room Service is available. Order via QR Code in your room near your telephone/beds. Dial 721 if you have any questions.</p>","type":"text"}],"title":"Restaurants","type":"general","iconDetails":{"name":"cutlery","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef971470f5d8caffe2d3c_661dfdbf2401c65334b4a49a_cutlery.svg","alt":null}},{"active":true,"icon":"ask","media":[{"content":"<p><strong>WAKE-UP CALLS</strong></p>","type":"text"},{"content":"<p>Wake-up calls can be arranged daily with Reception. Contact the Reception desk (dial 0).</p>","type":"text"},{"content":"<p><strong>TELEPHONE</strong></p>","type":"text"},{"content":"<p>All local, national and international calls are chargeable. You can dial out directly from your room, charges for these calls will be automatically posted to your account. New Zealand International code for family and friends ringing in is 0064. </p>","type":"text"},{"content":"<p>Local calls – Dial 1, then the telephone number required. National Calls – Dial 1, followed by the area code, then the telephone number required. </p>","type":"text"},{"content":"<p>International Calls – Dial 1, then the international access code, then dial the Area Code and then the telephone number required. Phone cards can be purchased at Reception.</p>","type":"text"},{"content":"<p>Room to Room – Dial 8, followed by the room number you wish to call (no charge for this service). If calling 01, 02, 03 or 04 levels please include the ‘0’ for example ‘8024’.</p>","type":"text"}],"title":"Telephone","type":"general","iconDetails":{"name":"ask","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef97014bd5b50d06536a6_661dfdd619c647c1b0727d07_ask.svg","alt":null}},{"active":true,"icon":"wifi","media":[{"content":"<p>Wi-Fi is available from all guest rooms. Please select Mercure Wireless. Select In House Guest. Enter Room Number and Last Name as per your reservation and select the options. Wi-Fi is free for the ALL Membership and it is free to join our Lifestyle Loyalty program, Accor Live Limitless. </p>","type":"text"}],"title":"Wifi / Internet","type":"general","iconDetails":{"name":"wifi","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661f9a81c65397c69837635f_661dfdd603768e836584f1e3_wifi.svg","alt":null}},{"active":true,"icon":"hairdryer","media":[{"content":"<p>NZ power supply is 230 to 240 volts. Power adaptors are available at Reception.</p>","type":"text"}],"title":"Power Supply / Adaptors","type":"general","iconDetails":{"name":"hairdryer","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef972d65362a384fbf0dd_661dfdc347189264fe39830b_hairdryer.svg","alt":null}},{"active":true,"icon":"bed","media":[{"content":"<p>Whilst staying in the hotel your room will be serviced. If you do not want to be disturbed for any length of time please use your “Do not disturb” sign. Please note that a privacy request cannot be held for more than a continuous duration of two days, due to health and safety reasons. We are happy to offer you two complimentary drink vouchers or donate $10 to Cure Kids on your behalf if you decide not to get your room serviced during your stay. Please call or stop by the Reception to advise them.</p>","type":"text"},{"content":"<p>For extra pillows, blankets, towels and room amenities, please contact Reception.</p>","type":"text"}],"title":"Housekeeping","type":"general","iconDetails":{"name":"bed","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef970bf7c24378242c514_661dfdb8c18e7282de9c573c_bed.svg","alt":null}},{"active":true,"icon":"washing","media":[{"content":"<p>Dry cleaning service is available Monday to Friday. Dry cleaning bags are provided in your room. Please fill in the details on the form provided with the bag and leave it at Reception by 8.00am.</p>","type":"text"},{"content":"<p>Your dry cleaning will be returned to your room after 5.00pm during week days.</p>","type":"text"},{"content":"<p>Self Service Guest laundry is located on the 1st floor and is open from 7.00am till 10.00pm. The laundry powder dispenser, washing machines, and dryers are coin operated and accept $2.00 NZ coins only. Please contact Reception for change. For your convenience, an ironing board and iron are provided in your room.</p>","type":"text"}],"title":"Dry Cleaning and Laundry ","type":"general","iconDetails":{"name":"washing","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef976bf7c24378242c919_661dfdd0de149e3100747f59_washing.svg","alt":null}},{"active":true,"icon":"safe","media":[{"content":"<p>Whilst every care is taken to ensure absolute security in our guest rooms, we recommend the use of our in-room safes for the storage of your valuable belongings.</p>","type":"text"}],"title":"Safe","type":"general","iconDetails":{"name":"safe","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef975215c5c1fc3ef3290_661dfdcc2f30839913cd1437_safe.svg","alt":null}},{"active":true,"icon":"building","media":[{"content":"<p>Check-out is 11:00am daily. Late check-outs can be arranged with Reception the night before subject to availability. A late check-out after 12 noon may incur a charge.</p>","type":"text"}],"title":"Check Out ","type":"general","iconDetails":{"name":"building","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef971a03e7d3d2cabfff8_661dfdb92401c65334b4a0fc_building.svg","alt":null}},{"active":true,"icon":"earth","media":[{"content":"<p>Please follow the instructions on the back of your door. For any assistance please dial 0 on your phone.</p>","type":"text"}],"title":"Fire / Earthquake","type":"general","iconDetails":{"name":"earth","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef9724725b01e32213de2_661dfdbe9c1807ddb7574f41_earth.svg","alt":null}},{"active":true,"icon":"swim","media":[{"content":"<p>Open between the hours of 7.00am till 10.00pm, our seasonal swimming and spa pools are located on level 2 for use by hotel guests &amp; gym members. There is no lifeguard on duty so all precautions must be taken for your own safety. All minors must be accompanied by an adult at all times in this area. Please do not take glass or bottles into the pool area as it is as significant Health &amp; Safety Risk. Access to this area is via your room key card. Towels are available in the pool area.</p>","type":"text"}],"title":"Swimming and Spa Pools ","type":"general","iconDetails":{"name":"swim","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661f9a806bef28456bf6c52c_661dfdd9de149e310074853a_swim.svg","alt":null}},{"active":true,"icon":"treadmill","media":[{"content":"<p>Open between the hours of 7.00am till 10.00pm. Our gym is located between level 1 and 01. There are also two Saunas available on Level 01. Users of the gymnasium are required to wear suitable attire including shoes at all times. Incorrect or unsupervised use of the facilities may be harmful. If you have a medical condition, please seek advice from your doctor before using the gymnasium. Please use hand sanitizer before using the equipment and wipe it down using the disinfectant provided in the gym after use.</p>","type":"text"}],"title":"Fitness Centre ","type":"general","iconDetails":{"name":"treadmill","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661f9a803610b76597e36f1f_661dfdd1d06b156d98f738ca_treadmill.svg","alt":null}},{"active":true,"icon":"car","media":[{"content":"<p>The local bus ORBUS picks up from Fernhill main road approximately every fifteen to thirty minutes. Please contact reception for a bus timetable. Should you wish to book a taxi or airport shuttle bus, please contact reception.</p>","type":"text"}],"title":"Transport ","type":"general","iconDetails":{"name":"car","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef970215c5c1fc3ef2fa4_661dfdb94129d5f3a4503cbd_car.svg","alt":null}},{"active":true,"icon":"parking","media":[{"content":"<p>The car park is complimentary on a first come first served basis, there are limited spaces and the hotel does not guarantee a car park if the car park is full. We recommend that all vehicles be locked and all valuables removed from vehicles whilst left unattended. The hotel accepts no responsibility for loss or damage to vehicles or property. Please note the yellow lines in the car parking area and on Sainsbury Road. You will incur fines or towing if parked upon these lines.</p>","type":"text"}],"title":"Car Parking","type":"general","iconDetails":{"name":"parking","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef974d207eb0516574b0d_661dfdc764245bb898839b74_parking.svg","alt":null}},{"active":true,"icon":"building","media":[{"content":"<p>The ski locker and boot drying room is located on the right of Reception as you enter the hotel. Your room key allows access. The Ski storage room is monitored by CCTV cameras for security. We ask that you do not store boots, skis etc in your room to prevent damage to our facilities. This room is also available for summer sports storage.</p>","type":"text"}],"title":"Ski Locker and Storage","type":"general","iconDetails":{"name":"building","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef971a03e7d3d2cabfff8_661dfdb92401c65334b4a0fc_building.svg","alt":null}},{"active":true,"icon":"desk","media":[{"content":"<p>For photocopying and printing services, please contact Reception. You can email the documents to h1994-fo2@accor.com if you wish to get them printed. Charges apply.</p>","type":"text"},{"content":"<p><strong>CONFERENCE FACILITIES</strong></p>","type":"text"},{"content":"<p>Mercure Queenstown Resort has a diverse range of Conference and function facilities that cater up to 100 guests. Whether you require a room for a small business meeting, private function or a large conference, we have rooms to cater to your needs. Dial 0 for more information.</p>","type":"text"}],"title":"Business and Office Facilities ","type":"general","iconDetails":{"name":"desk","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef9714eccb536f95b1138_661dfdc9c185e328970c2161_desk.svg","alt":null}},{"active":true,"icon":"heart","media":[{"content":"<p>Should you require a doctor or any medical attention, please contact Reception. We have a portable Automated External Defibrillator and first aid kit available at the reception.</p>","type":"text"}],"title":"Medical Services ","type":"general","iconDetails":{"name":"heart","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef9724aeef659500842ae_661dfdc3a3542c723f92820c_heart.svg","alt":null}},{"active":true,"icon":"services","media":[{"content":"<p>We have luggage storage facilities available at Reception.</p>","type":"text"}],"title":"Baggage ","type":"general","iconDetails":{"name":"breakfast","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef970bacfc6b21ecfed67_661dfdb7ca3c1b66b9f87e67_breakfast.svg","alt":null}},{"active":true,"icon":"present","media":[{"content":"<p>You can post your mail through Reception. Mail is collected twice a week. We also have prepaid courier bags available. You can arrange to have mail sent to you at the hotel. Please ensure that it clearly states your name and that you are a guest at the hotel.</p>","type":"text"},{"content":"<p>Our postal address is:</p>","type":"text"},{"content":"<p>Mercure Queenstown Resort</p>","type":"text"},{"content":"<p>21 Sainsbury Road, Fernhill</p>","type":"text"},{"content":"<p>Queenstown 9300</p>","type":"text"},{"content":"<p>Our Private bag address is: Private Bag 50071, Queenstown 9348.</p>","type":"text"},{"content":"<p>Any phone message received in your absence will be kept until youreturn.</p>","type":"text"}],"title":"Mail and Messages ","type":"general","iconDetails":{"name":"present","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef9749a7ec93a106476b7_661dfdd98052d0dc12f03fa7_present.svg","alt":null}}],"recommendations":[{"active":true,"icon":"breakfast","media":[{"active":true,"content":"ChIJPXrO0kjj1KkROwR6dzOAJFo","name":"Nest Kitchen + Bar","type":"place"},{"active":true,"content":"ChIJS-5xxYYd1akRVWDESd6I5p8","name":"Yonder","type":"place"}],"title":"Breakfast","iconDetails":{"name":"breakfast","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef970bacfc6b21ecfed67_661dfdb7ca3c1b66b9f87e67_breakfast.svg","alt":null}},{"active":true,"icon":"lunch","media":[{"active":true,"content":"ChIJmfOidAHj1KkRG1jqeDYJkps","name":"Lokal Kitchen & Bar","type":"place"},{"active":true,"content":"ChIJXVWEZYEd1akRH6jepbQaihc","name":"Fergburger","type":"place"}],"title":"Lunch","iconDetails":{"name":"lunch","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef9730860ba3b1f8956f1_661dfdd92f30839913cd1b39_massage.svg","alt":null}},{"active":true,"icon":"dinner","media":[{"active":true,"content":"ChIJUzrUo5zi1KkR-_UbZjJ7UnE","name":"South Eatery Restaurant","type":"place"},{"active":true,"content":"ChIJPXrO0kjj1KkROwR6dzOAJFo","name":"Nest Kitchen + Bar","type":"place"},{"active":true,"content":"ChIJmfOidAHj1KkRG1jqeDYJkps","name":"Lokal Kitchen & Bar","type":"place"}],"title":"Dinner","iconDetails":{"name":"dinner","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef971d981b20cdda80dd2_661dfdbede149e3100746e54_dinner.svg","alt":null}},{"active":true,"icon":"drinks","media":[{"active":true,"content":"ChIJmfOidAHj1KkRG1jqeDYJkps","name":"Lokal Kitchen & Bar","type":"place"},{"active":true,"content":"ChIJPXrO0kjj1KkROwR6dzOAJFo","name":"Nest Kitchen + Bar","type":"place"}],"title":"Drinks","iconDetails":{"name":"drinks","url":"https://cdn.prod.website-files.com/63564a64e708dc1bdc516e2e/661ef9729837743110dc6ba4_661dfdbe9d8c67c1854a6c4d_drinks.svg","alt":null}}]} {"enabled":true,"link":{"title":"Order In Room","value":"https://mercurequeenstownresort.orderup.com/stores/in-room-dining"},"phoneNum":{"title":"Call Reception ","value":"+6434426600"}}

Explore on mobile, anywhere, anytime!

Take tours on the go with the FreeGuides app! Don't miss out on the full adventure.
Google play button icon