AI Receptionist (Eli)

Your 24/7 AI-powered receptionist. Eli simplifies the guest experience by answering questions in the guest's native language. Using Eli leads to a 70% reduction in reception visits.

100% of Eli's information comes from your compendium. Keep it up to date and Eli will know the answers.

She has limited access to the internet purposefully to ensure she only answers honestly based on your data.

Yes, she reads your "Recommendations" and "Tours" too.

Eli uses her general AI knowledge but tries to stay focused on your property.

Create a hidden category (crossed-eye icon) called "Troubleshooting." Put info there you don't want guests to see publicly (like how to fix the AC).

Use Accordions for all guest questions. Use the title as the question and the dropdown as the info. This gives Eli a perfect understanding of the issue.

She is trained to direct medical or safety issues to human reception immediately.

Twice. If she fails, she hands off to reception.

Yes, in the "All Chats" section of the "AI Receptionist" tab.

Yes, she responds in whatever language the guest uses.

Input your property email and phone number in the Chat settings.

You can tell Eli to have a specific personality (e.g., "be funny and informal").

Create a hidden category (Eye icon) in the compendium named "How should Eli respond to questions" and input all custom instructions there.

Yes, you can enable a ticketing system for maintenance issues. Email support@freeguides.com for help.

Yes, if it is in your Highlights or Compendium.

Yes, you can set "Actions" for Eli to suggest (e.g., "Would you like to book a late checkout?").

Update the info in your compendium. She learns instantly.