Frequently asked questions

General

Who can create an experience


We have specifically designed FreeGuides to allow anyone in the world to create an experience. We think the people who know their cities better than anyone else are those others who breathe the air and walk the streets. That's why we make it simple and stress-free to make an experience using FreeGuides.




Where do experiences operate


Experiences operate in Sydney Australia for now but soon in every single city, in every single country in the world.




What languages are experiences run in


Experiences are run in many languages. We try to enable the native tongue to be expressed in all of our experiences.




What times are the experiences


Any time of day, whether that's in the morning the afternoon or at night times. It is up to you.




What makes FreeGuides different


  1. We are truly a peer to peer platform
  2. Our payment system is exclusively cashless
  3. We offer value before the experience, during the experience and after the experience.
  4. Instead of being restricted by tour categories we allow our guides to create any experience they could imagine whether that’s photography, religious, architectural or cultural.
  5. Offer 24/7 self-guided experiences handmade and curated by locals




What is pre-experience


A unique offering which allows you to connect to your guide before the experience starts, ask questions, see ratings and identify how many tours the guide is completed.




What is post-experience


Post experience allows for guides to give additional recommendations and highlights for your time left in the city including:

  1. Restaurant recommendations
  2. Sightseeing locations
  3. Bars
  4. Activities
  5. Facts
  6. General information




How do explorers pay for experiences


Explorers have the ability to tip at the end of the experience. This tip is based on how much they think the experience is worth. We use a unique technology that encourages and incentivises explorers to see the true value of the experience and enables you to offer additional value even after the experience ends.




What is FreeGuides


FreeGuides is an IOS and android app. The app is a peer to peer platform, enabling locals to create, run and manage their own experiences. Similar to Uber we can empower locals to capitalize on an underutilized resource and their unique knowledge of their city. The app will manage the entire customer journey, finding an experience, running an experience, and completing/tipping for as experience.





Explorer

How do I Pay for an experience


At the end of your experience you simply pay the amount you believe the experience was worth. You use your phone to send payment. Our proprietary technology transforms an industry that was trapped in the Dark Ages by offering technology that allows the collection of tipping through the mobile app, the process is extremely easy and secure.




How do I know experiences are safe


At FreeGuides we use a specialised rating system and security systems to ensure the safety of all our explorers.




If I'm an explorer can I also make experiences


Yes if you are an explorer you do have the ability to create your own experiences as we are a peer to peer platform we see all explorers as potential guides





Guide

How do I create an experience


Creating an experience is extremely easy. There are four easy steps.

  1. Visit the website www.FreeGuide.com.au or download the IOS/Android app
  2. Signup using either Facebook or Google.
  3. Create a tour in under 3 minutes, simply add photos, highlights and stops.
  4. Wait for explorers to book in your experience.




How do I get paid as a guide


Even though experiences are priced through a pay what you want to model, our unique tip collection system allows us to pay you frequently and consistently. Our cashless system creates many benefits and incentives for our guides:

  1. Regular and consistent payments even through unexpected conditions such as weather and unforeseen pressures.
  2. Explorers tip higher amounts when offered cashless systems only.




Do I need any qualification to be a guide


To become a guide there are no qualifications necessary except the true understanding and passion for your personal City. We need you to wake up every day excited to be living inside of your city. You are always the planner when you go out with friends, you know all the best bars and restaurants and the best views.




I don't know anything about my city, how could I create an experience


Everyone knows something unique and special about their city whether it's the most interesting graffiti or the best bars to get espresso martinis.




What type of experiences can I create


FreeGuides enables anyone to create any unique experience, we have no limitations on what experiences you can create.




If I'm a guide can I also book an experiences


Yes, if you are a guide you do have the ability to join existing experiences as we are a peer to peer platform we see all guides as potential explorers





Payments

Is it free


We believe our unique system of vetting and rating system creates the highest quality experiences led by the most passionate people. This means that when you go on a FreeGuides experience you should be taken on an experience of a lifetime. These experiences will be handmade and curated by locals who know their city better than anyone else. Thus we think that you will value these experiences enough to tip them. After finishing a FreeGuides experience and feel that the experience was truly worth $0 we do allow for free usage of the platform.





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