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Frequently asked questions


Who can create an experience

We have specifically designed FreeGuides to allow anyone in the world to create an experience. We think the people who know their cities better than anyone else are those who breathe the air and walk the streets. That's why we make it simple and stress-free to make an experience using FreeGuides.

Where do experiences operate

Experiences operate in Australia and New Zealand for now but soon in every city, in every country in the world.

What languages are experiences run in

Experiences are run in many languages. We enable the native tongue to be expressed in all of our experiences.

What times are the experiences

It is up to you. Any time of day, whether that's in the morning the afternoon or at night. Use your phone to explore your own city.

What makes FreeGuides different

  1. We are truly a peer to peer platform
  2. Our payment system is exclusively cashless
  3. We offer value before, during and after the experience
  4. We allow our guides to create any experience they could imagine whether that’s photography, religious, architectural or cultural
  5. Offer 24/7 self-guided experiences curated by locals

What is post-experience

Post experience allows for guides to give additional recommendations and highlights for your time left in the city including:

  1. Restaurant recommendations
  2. Sightseeing locations
  3. Bars
  4. Activities
  5. Facts
  6. General information

How do explorers pay for experiences

Explorers have the ability to pay what they want at the end of the experience. This is based on how much they think the experience is worth. We use a unique technology that encourages and incentivises explorers to see the true value of the experience and enables you to offer additional value even after the experience ends.

What is FreeGuides

FreeGuides is an IOS and Android app. The app is a peer to peer platform, enabling locals to create, run and manage their own experiences. We empower locals to capitalize on an underutilized resource and their unique knowledge of their city. The app manages the entire customer journey, finding an experience, running an experience, and completing/tipping for an experience.


How do I Pay for an experience

At the end of your experience you simply pay the amount you believe the experience was worth. You use your phone to send payment. Our proprietary technology allows the collection of payment through the mobile app, creating an extremely easy and secure process.

How do I know experiences are safe

At FreeGuides we use a specialised rating system and security systems to ensure the safety of all our explorers.

If I'm an explorer can I also make experiences

Yes if you are an explorer you do have the ability to create your own experiences as we are a peer to peer platform we see all explorers as potential guides


How do I create an experience

Creating an experience is extremely easy. There are four easy steps.

  1. Download the IOS/ Android app
  2. Signup using either Facebook or Google.
  3. Create a tour in under 3 minutes, simply add photos, highlights and stops.
  4. Wait for explorers to book in your experience.
For further help, read our blog.

How do I get paid as a guide

Even though experiences are priced through a pay what you want to model, our unique collection system allows us to pay you frequently and consistently. Our cashless system creates many benefits and incentives for our guides:

  1. Regular and consistent payments even through unexpected conditions such as weather and unforeseen pressures.
  2. Explorers pay higher amounts when offered cashless systems only.


Do I need any qualification to be a guide

To become a guide there are no qualifications necessary except understanding and passion for your personal City. We need you to wake up every day excited to be living in your city. You are always the planner when you go out with friends, you know all the best bars and restaurants and the best views.

I don't know anything about my city, how could I create an experience

Everyone knows something unique and special about their city whether it's the most interesting graffiti or the best bars to get espresso martinis. We have a range of ideas in our blog.

What type of experiences can I create

FreeGuides enables anyone to create any unique experience, we have no limitations on what experiences you can create. For more ideas, read our blog.

If I'm a guide can I also book an experiences

Yes, if you are a guide you do have the ability to join existing experiences as we are a peer to peer platform we see all guides as potential explorers


Is it free

We believe our unique system of vetting and rating system creates the highest quality experiences led by the most passionate people. This means that when you go on a FreeGuides experience you should be taken on an experience of a lifetime. These experiences will be curated by locals who know their city better than anyone else. Thus we think that you will value these experiences enough to pay what you want. After finishing a FreeGuides experience, it is possible to leave nothing if you were unsatisfied.