Digital compendium
The whole apartment, explained
Arrival and check-in steps, Wi-Fi, parking, appliance guides, bin days and house rules, with photos, in the guest’s language. Update every apartment at once.
How the digital compendium works →
FreeGuides for serviced apartments
A house manual and a 24/7 assistant in every apartment.
Apartment guests often never meet your team. FreeGuides gives them check-in steps, appliance guides, house rules and local tips in their own language, and an AI assistant that answers at any hour and calls in your team when it should.
From A$128/month per property · Premium from A$200 · See plans →Used by Quest and Mantra apartment hotels.
Trusted by leading hotel groups and hostels worldwide
3,500,000+
Happy Guests
163
Cities
37,304+
Rooms
Sound familiar?
What gets in the way today
Guests with no front desk
Questions arrive by phone and email at all hours.
“How does the washing machine work?”
Appliance calls tie up your team for small things.
House rules nobody reads
Rules in a drawer don’t stop late-night noise or missed bins.
Long stays, little to do
Guests staying a week or more run out of ideas by day three.
A stay with FreeGuides
What your guests get, from booking to check-out
- Before arrival
How to get in
Share your guide link so guests know where to park, how to collect keys and how to reach the apartment.
- Arrival
Scan by the door
Wi-Fi, appliance guides and house rules on their phone, in their language.
- Day two
“How does the washer work?”
Answered by your guide or Eli, not a phone call to your team.
- Day four
Something to do
Your neighbourhood map and walking tours, and days out booked through you with commission.
- Check-out
Left the right way
The check-out checklist in their language, and an offer for late check-out or cleaning.
What you get
FreeGuides for apartments, feature by feature
Eli, the AI receptionist
Answers at 2am, without calling you
Eli answers from your own information. Add private troubleshooting notes, like resetting the hot water, that Eli uses without showing guests. Anything it can’t solve goes to your team.
How Eli works →
Self-guided walking tours
A neighbourhood guide for long stays
A curated map of the cafés, supermarkets and parks you’d recommend, plus walking tours from the door, so week-long guests always have something to do.
How self-guided walking tours works →
Bookable activities
Commission on every day out
Tours and experiences through GetYourGuide and ExperienceOz at the same price as booking direct, with commission to you.
How bookable activities works →
Analytics
Know which questions come up
See which sections guests open most and fix the confusing ones before the next arrival.
How analytics works →
Plans and pricing
Plans for apartments
Plans start at A$128 a month. Your price depends on your property’s size and location.
Basic
FromA$128 / month
Set by size and location
Get your pricePremium
FromA$200 / month
Set by size and location
- Everything in Basic, plus
- Local recommendations map
- Self-guided walking tours
- Eli, the AI receptionist
- PMS integration & online check-inNew
- Upsell pop-ups & offers
- Loyalty toolsSoon
Group
Contact us
For groups and chains, priced together
- Everything in Premium, plus
- Shared branding
- Brand compliance
- Group analytics
- Shared ESG goals
- Shared loyalty
- Group billing
- Group insights
Also in every plan
- Bookable activities, with commission to you
- Your logo, colours and photos
- Every guest’s language, automatically
- QR codes for every room
Free to set up, and your 10-day free trial starts once guests are scanning your QR codes. Save up to 30% with a longer term paid up front, and pay in your own currency.
In every plan (Basic)
- Digital compendium
Arrival steps, appliance guides, bin days and house rules for every apartment.
- Events & excursions
Day trips, tours and what’s on nearby for guests staying a week or more.
- Analytics dashboard
Which apartments scan most and what guests look up.
Premium adds
- Local recommendations map
Supermarkets, cafés and parks within walking distance.
- Self-guided walking tours
Neighbourhood walks for long-stay guests.
- Eli, the AI receptionist
Answers at 2am from your guide and private troubleshooting notes, and calls your team when needed.
- PMS integration & online check-inNew
Online check-in before arrival and extra nights from the guest’s phone.
- Upsell pop-ups & offers
Offer late check-out, cleaning or airport transfers at the right moment.
- Loyalty toolsSoon
Bring long-stay guests back direct.
What it could earn you
What FreeGuides could be worth to your apartments
Estimated value every month with Premium
A$1,473
A$353 new revenueA$1,120 costs and staff time saved≈ 240 guest bookings a month
Premium planA$235 / mo
Left over after paying for itA$1,238 / mo
Return on the plan6.3×
Plan price at the base rate for 40 apartments; your location can move it. Not counted: upgrades, late check-outs and extra nights sold through your PMS, which depend on your own prices.
Show the working
Every figure comes from our deliberately conservative model. Partner commission on excursions, tours and activities is 5%, about A$3 a booking.
| Feature | What it does for you | How we got the number | Per month |
|---|---|---|---|
| Digital compendium | SavesPrinting and reprinting compendiums | Binders, in-room cards and menu reprints, ~A$45 a month | A$45 |
| SavesFront-desk time on repeat questions | 6 hours a month of "what time is checkout, where is the laundry" | A$210 | |
| Bookable activities | EarnsCommission on tours and experiences | 4% of guests book, ~A$3 commission a booking (5%) | A$29 |
| Events & excursions | EarnsCommission on excursions, tours and shows | 8% of guests book one from your What’s On, ~A$3 commission a booking (5%) | A$58 |
| SavesThird-party ticketing fees | Stripe-ticketed in platform instead of an events platform’s cut | A$25 | |
| SavesSign-up sheets, reminders and door lists | 3 hours a month of manual RSVP wrangling | A$105 | |
| Local recommendations | SavesWriting and reprinting local tips | 2 hours a month keeping the local list current | A$70 |
| Self-guided walking tours | SavesStaff walking guests around the neighbourhood | 3 hours a month of staff-led orientation | A$105 |
| Eli | EarnsUpsells Eli closes out of hours | Answers and sells at 2am, when the desk is closed | A$108 |
| SavesFront-desk and night-shift questions answered for you | 14 hours a month of questions Eli handles in the guest’s language | A$490 | |
| Upsell pop-ups & offers | EarnsUpsells: late checkout, breakfast, transfers | 3% of guests take an offer, ~A$22 margin each | A$158 |
| SavesA separate guest-messaging tool | Replaces a A$70/month campaign or messaging subscription | A$70 |
Guest bookings a month = apartments × occupancy × 30 ÷ average stay. Estimates, not a promise: your numbers depend on your guests, your city and how you use the platform. All figures in Australian dollars.
Why FreeGuides
Why apartments choose FreeGuides
Fewer small calls
Appliance guides and Eli handle the questions that used to need a phone call.
Every language
Content is translated automatically for guests from anywhere.
One update, every apartment
Change it once and every unit has it. Groups keep shared content in sync across buildings.
Nothing to install
Guests scan a QR code; there’s no app and no login.
How it compares
FreeGuides vs. the usual way
| Capability | FreeGuides | Printed house manual | PDF or email guide | Phoning the property |
|---|---|---|---|---|
| Opens instantly on the guest’s phone | Yes | No | Partly | Not applicable |
| Answers questions 24/7 | Yes | No | No | PartlyIf someone answers |
| Translated into the guest’s language | Yes | No | No | Partly |
| Update every apartment at once | Yes | No | PartlyResend | Not applicable |
| Private troubleshooting notes for the assistant | Yes | No | No | Not applicable |
| Local map and walking tours | Yes | Partly | Partly | Partly |
| Commission on tours and experiences | Yes | No | No | No |
YesPartlyNoNot applicable
Getting started
From demo to guests scanning
- 1
Create your own demo
Two minutes: your property’s name, address and website.
- 2
We build it for you
Your compendium, local map, activities and first three walking tours.
- 3
Make it yours
Check it over, add your photos and tone of voice, and switch on what you need.
- 4
QR codes go out
200 QR stickers are free; stands and key cards if you want them.
- 5
Go live and watch it work
Guests scan; you see scans, clicks and revenue in your dashboard and a monthly report.
Apartments: common questions
Can guests see check-in instructions before they arrive?
Yes. Share your FreeGuides link before arrival, and put the QR code in the apartment for everything else.
Can we hide some information from guests?
Yes. Hidden categories, like troubleshooting notes, are used by Eli to answer questions without being shown to guests.
We run several buildings. Can content be shared?
Yes. Parent and child accounts keep shared content in sync while each building keeps its own details.
How do guests reach a person?
Eli hands the guest to your team, using the email and phone number you set, when it can’t solve something or the issue is urgent.
How much does FreeGuides cost for apartments?
Plans start at A$128 a month for Basic and A$200 for Premium. Your price depends on your property’s size and location; 40 apartments in Australia pay A$150 for Basic and A$235 for Premium. Create your own demo or book a meeting for your exact price.
What is in each plan?
Basic: digital compendium, events & excursions and analytics dashboard. Premium adds local recommendations map, self-guided walking tours, the AI receptionist Eli, PMS integration & online check-in (rolling out now), upsell pop-ups & offers and loyalty tools (coming soon). Group: everything in Premium, plus shared branding, brand compliance, group analytics, shared ESG goals, shared loyalty, group billing and group insights across your properties, priced together.
Do you charge per apartment?
Not per apartment. You pay one monthly price for the property, set by its size (under 100 apartments, 100 to 249, or 250 and over) and its location.
Is there a free trial?
Yes. Setting up is free, and your 10-day free trial starts once guests are scanning your QR codes. You choose a plan after that.
Is there a lock-in contract?
No. Pay month to month and cancel any time, or commit for 6 months to 3 years for 5% to 20% off. Paying a year up front takes off another 10%.
Are the QR codes included?
Yes. 200 QR stickers are free. Wooden stands and key cards are available if you want them.
See FreeGuides on your own property.
Tell us about your property in two minutes and we’ll build your own demo: your compendium, local map, AI receptionist and first walking tours. Prefer to talk it through? Book a meeting with the team.